OMICall Customer Service Call Center Solution

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Customer care is the key factor in whether a brand can retain customers, strengthen its market position, and achieve sustainable growth. OMICall’s customer care call center solution will help businesses solve customer care problems, saving up to 50% on costs.

• Is your customer service department experiencing any of the following issues?
• The number of customer calls is increasing, resulting in frequently busy lines?
• Your customer service department uses multiple phone numbers, making promotion difficult and customers hard to remember?
• You can’t track the number of calls daily?
• Your staff has to manually record customer information?
• Your old system doesn’t record calls, preventing you from monitoring whether your staff is providing good customer service?

If you are experiencing one or more of the problems mentioned above, then it’s time to invest in a customer service call center system. Implementing a “revolution” in customer service will help improve service quality, increase customer satisfaction, and optimize the customer lifecycle.

OMICall Customer Service Call Center Solution

Features of the OMICall Customer Service Call Center

By implementing the OMICall customer service call center, you will receive a complete, intelligent call center system offering many outstanding features using advanced technology. Specifically:

Integrated Customer Relationship Management (CRM/ERP) software

Your staff will say NO to manual note-taking, NO to losing customer information and data, and NO to customer frustration from having to repeat their issues multiple times. The OMICall customer service call center, integrated with CRM, helps businesses:

• Store customer information directly on the system and automatically display it in subsequent calls;
• Synchronize customer information across all extensions;
• Provide faster and more professional customer service.

Applying AI Technology to Customer Care

OMICall has been incredibly successful in integrating AI technology into its system, making its virtual call center more modern and serving businesses in the most convenient way through features such as:

• Call recording;
• IVR automated answering;
• Text-to-speech and speech-to-text conversion;
• Bulk automated calling;
• Call scoring based on voice and emotion;
• …

The application of digital technology helps reduce the workload for the Sales/Telesales department, while making the customer care process more professional and efficient.

Features of the OMICall Customer Service Call Center

Multi-channel Customer Care and Sales

The OMICall customer service call center integrates multiple channels on a single system, including: Facebook, Zalo, SMS, Email, Viber, etc., and can be used on various devices: PC, laptop, smartphone, IP phone, etc. Therefore, businesses can provide customer service 24/7, anytime, anywhere.

Other Outstanding Features

The intelligent multi-channel call center OMICall also offers numerous other outstanding features that older call center systems cannot provide, such as:

• Interaction via Voice Brandname calls;
• Unlimited extension expansion;
• Automatic call forwarding to employee mobile numbers outside of business hours;
• Intelligent call routing;
• Outgoing call number switching;
• Real-time reporting
• Employee performance management
• 100% free internal calls
• Connect 1900, 1800, landline, and mobile numbers
• OMI Live Talk – Listen – Call – Video Call
• Tickets

Benefits of OMICall Customer Service Call Center

Using the OMICall CRM-integrated virtual call center, businesses will receive the following benefits:

• Retain existing customers, increase new customers;
• Optimize investment and operating costs by up to 50%;
• Save time on personnel management;
• Increase work efficiency and effectiveness;
• Professionalize the customer service process;
• …

Benefits of OMICall Customer Service Call Center

In addition, the OMICall call center solution has excellently won the Sao Khue Award 2022, an achievement demonstrating the continuous effort, development, and improvement of the product to provide businesses with the most complete call center system.

At the same time, OMICall has also been certified as ISO 9001 (Quality Management System) and ISO 27001 2013 (Information Security and Management System). We hope OMICall will gain your trust and partner in your long-term and sustainable development.

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh