Why do businesses need to invest in a virtual call center system?

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Applying Industry 4.0 solutions to employee performance management, sales, and customer service processes is essential for businesses. Only then can businesses reach new heights, save costs and time, and enhance competitiveness. A virtual call center system is the perfect solution for business owners seeking software that can help their businesses successfully undergo digital transformation.

What is a virtual call center system?

A virtual call center is completely different from a traditional call center (analog call center). A virtual call center system uses VoIP – Voice Over Internet Protocol technology, deploying calls entirely via the internet, WAN, and LAN instead of cumbersome cable connections and expensive telecommunications infrastructure investments.

Why do businesses need to invest in a virtual call center system?

OMICall – The best virtual call center system for businesses

Pursueing the goal of “Transforming Smartphones into Business Call Centers,” OMICall was created with the mission of providing every business with an intelligent multi-channel call center system, offering businesses:

Intuitive Interface

The call center software provided by OMICall has an intuitive interface, user-friendly colors, a scientifically arranged layout of features, and is easily customizable and user-friendly.

Maximum Efficiency

OMICall offers users four main feature groups: Multi-channel communication, Marketing Automation, AI features, and performance reporting management. The integration of numerous features such as call recording, CRM integration, automatic calling, call scoring, report export, ticketing, etc., helps businesses achieve maximum efficiency in business and customer care.

Continuously Updated Interaction Channels

The OMICall virtual call center system continuously updates a diverse range of interaction and communication channels between businesses and customers. Typically, OMICall can currently manage interactions (calls, messages, likes, shares, comments, etc.) across a single system, encompassing various interaction channels such as: Hotline, Live-talk, direct video calls on websites, email, Viber, Zalo, Facebook, etc.

Multi-platform integration support

The OMICall call center supports an open API system, making it easy to integrate across multiple platforms, from websites and applications on Android and iOS, and usable on various devices such as laptops, PCs, smartphones, IP phones, softphones, etc. Simultaneously, OMICall integrates with sales and customer care management software such as CRM, ERP, Hubspot, Getfly, etc.

In addition, OMICall – CRM Integrated Call Center – can easily connect with 1900, 1800, 024, 028, 090xx,… and Mobile SIP numbers.

Benefits of the OMICall Virtual Call Center System

Helps businesses reduce costs:

• Reduces call charges by 40%;
• No hardware costs;
• Minimizes personnel costs;
• Completely free internal calls.

Helps businesses increase revenue:

• No missed calls;
• Optimizes the performance of the Telesales and Sales teams;
• Increases customer satisfaction;
• Suggests products that match customer needs.

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh