How Much Does a Virtual PBX Cost? Updated 2024 Price List

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The cost of a virtual call center is a key factor that businesses carefully consider before signing up for the service. So, how can a business choose a reputable provider at a reasonable price? Read on to find out!

Benefits of a virtual call center

A virtual call center is an effective solution that helps businesses improve both customer care quality and operational efficiency. Unlike traditional call center systems—which often entail high costs yet yield limited results—a virtual call center allows businesses to save on their budget, build credibility and a professional image, and enhance customer interaction and support capabilities.

Vietnam’s Leading AI-Powered Multi-Channel Virtual Call Center

Popular Virtual Call Center Service Packages and Pricing for 2024

The market currently offers a wide range of smart call center providers with varying prices and service offerings. However, most provide packages ranging from basic to advanced. Prices may fluctuate based on timing and specific provider offers, such as promotions, free trials, or loyalty rewards. Businesses should contact providers directly for detailed consultations on packages and features that align with their specific operational goals.

Basic Service Package

In addition to multi-device calling capabilities, the basic package includes features such as Interactive Voice Response (IVR) to gather information before an agent answers, call routing to the appropriate department, and call recording for archiving important data. Prices range from 180,000 to 220,000 VND per user per month.

This package is suitable for small and medium-sized enterprises (SMEs) with fewer users, focusing on handling immediate customer inquiries and maintaining easy operational control.

Advanced Service Package

By subscribing to the advanced package, businesses gain access to smart features such as call categorization, detailed statistical reports, marketing campaigns, multi-channel integration, and AI applications—all of which offer significant operational benefits. Prices range from 350,000 to 450,000 VND per user per month.

The advanced package is ideal for medium-to-large enterprises with a larger user base that require advanced features to effectively manage strategies and optimize customer care operations. Enterprise Service Package

This package includes all the features of the advanced plan and can be customized to meet specific business needs. Prices start from 1,000,000 VND/month. It is suitable for large enterprises with high-volume, professional operational requirements.

Additionally, service providers offer packages tailored to specific business needs, such as solutions dedicated to telesales, customer care, and sales call centers.

How Much Does a Virtual PBX Cost? Updated 2024 Price List

Factors Affecting Virtual PBX Pricing

Let’s explore the factors that influence virtual PBX pricing to help you devise the most cost-effective usage strategy.

Number of Users

Service costs for small businesses (1 to 5 users) are generally lower than for large enterprises (over 50 users), as pricing is based on the number of registered users. Businesses with more employees requiring access will need to register more seats and incur additional setup costs.

Features

Packages offering advanced features—such as call automation, call recording, AI integration, and detailed call data management and analytics—will cost more than basic plans. Businesses can select the package that best aligns with their specific strategies and usage goals. Providers also offer various feature combinations, giving businesses more choices and the ability to customize services to their needs.

Payment Terms

Monthly payments usually result in higher costs compared to quarterly or annual payments. Providers often offer special deals and loyalty incentives for businesses that commit to long-term subscriptions and payments.

Service Provider

Each provider offers a different range of services, features, and price points. Before signing up, businesses should compare different providers to find one that best suits their objectives and budget.

Additionally, some providers offer promotions or special deals for new customers or those signing long-term contracts. Businesses should carefully research these promotions to maximize cost savings.

Factors affecting call center pricing

Other factors to consider when choosing a virtual call center

Assessing business needs and goals

It is essential to clearly define your objectives and usage requirements to select the right call center service and provider.

Making comparisons

Compare pricing, features, and support policies across different providers before making a decision to ensure a smooth operational experience. Prioritize professionalism, reliability, and provider performance.

Carefully reviewing the contract

Businesses should thoroughly read the contract before signing with a service provider to safeguard their interests and avoid future complications.

OMICall – A provider of cost-effective virtual call center solutions

OMICall proudly stands as Vietnam’s leading provider of AI-powered, multi-channel virtual call center solutions. We offer diverse pricing plans suitable for businesses of all sizes, along with a wide range of convenient features to meet every requirement, ultimately delivering optimal efficiency while saving time and costs.

OMICall currently offers the following call center service packages:

OMICall – A provider of affordable, smart services

Call Center Package

The Call Center package is priced at 200,000 VND/user/month, with 1GB of storage per user.

The package requires a 6-month payment commitment. Although it is the entry-level option, it ensures businesses have access to numerous useful features:

Multi-device calling (IP phone/Softphone/App)

Ticketing system

Customer and staff management

Marketing campaigns

Integration with other platforms

Omni-Channel Package

The Omni-Channel package is priced at 220,000 VND/user/month, with 1GB of storage per user.

The package requires a 6-month payment commitment. In addition to the standard Call Center features, this package includes multi-channel capabilities (Facebook, Zalo OA, Instagram, etc.) and LiveTalk (Audio/Video calls). It is ideal for online businesses that sell across multiple platforms and need to showcase products to customers.

Call Center AI Package

The Call Center AI package is priced at 280,000 VND/user/month, with 2GB of storage per user.

The package requires a 6-month payment commitment. It offers the same features as the standard Call Center package but introduces a special element: AI. Voice AI helps businesses create professional customer care scripts and achieve optimal efficiency.

Omni-Channel AI Package

The Omni-Channel AI package includes all the aforementioned features and is suitable for businesses with high usage needs. It is priced at 350,000 VND/user/month, with 2GB of storage per user.

The package requires a 6-month payment commitment.

OMICall offers a 30-day trial program, allowing businesses to experience select features before signing up for the service. Businesses can also easily modify their service packages. The platform features a user-friendly interface and ensures robust data security. With rigorous service management and a call success rate exceeding 98%, OMICall is a smart choice for businesses.

Conclusion

This article has provided an overview of virtual call center pricing, helping you maximize benefits and optimize your budget. We hope this information assists your business in securing the best possible call center service.

For further details, please contact:

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh