The best virtual switchboard provider today – OMICall

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Businesses today choose many different forms of marketing and customer care. But there’s no denying the advantages of using a virtual switchboard — helping to connect and share information with customers faster, more effectively, and more cost-efficiently.

However, finding the best virtual switchboard provider that fits the budget of small and medium-sized enterprises, startups, etc., is no easy task.

The Best Virtual Switchboard Provider Today

What is a virtual switchboard?

A virtual switchboard is a business phone system that operates on cloud computing technology. Simply put, it is a voice-over-internet service — eliminating the need for traditional network cable installations. All you need is a phone, laptop, or PC to make and receive calls via WiFi, 3G, or 4G.

Furthermore, a virtual switchboard features a mini CRM function that makes it easy to store customer information and monitor call quality — while also integrating multiple customer care features that effectively drive sales growth.

Why should businesses install a virtual switchboard?

There are several reasons why businesses should install a virtual switchboard:

• No need for cumbersome network cable installations like traditional switchboards — just an internet connection is all it takes.
• No costs for equipment maintenance, operation, management, or upgrades.
• Unlimited coverage anywhere, anytime, compatible with all devices including mobile phones, PCs, and laptops.
• Never miss a customer call.
• Stable connection.
• If an agent is offline, the system automatically redirects the call to that agent’s mobile number.
• Call success rate of over 98%.
• Receive multiple simultaneous calls with just one single number.

The best virtual switchboard provider today

There are currently many virtual switchboard service providers, but finding the best one that is also cost-effective is no easy feat.

OMICall is a virtual switchboard service provider covering regions from Ho Chi Minh City to Hanoi, and even abroad. Equipped with all the core features of a virtual switchboard, OMICall also offers many advanced features to help businesses optimize their customer care operations.

A combination of outstanding features

OMICall combines a mini CRM feature for quick customer data storage and updates, call recording to ensure service quality, and SMS messaging to send thank-you notes, vouchers, and promotions — or to send greetings on anniversaries and holidays to stimulate purchases and boost customer loyalty.

The IVR (Interactive Voice Response) system uses pre-recorded voice messages and registers customers’ keypad inputs to route calls to the correct department or agent, ensuring customer issues and needs are resolved quickly.

Set up custom branded hold music for your business — or let customers listen to advertisements, promotions, and special offers instead of the usual dull beeping tones. This makes it easier for customers to remember your brand.

The integrated LiveTalk feature supports audio and video calls directly on your business website, making information exchange and consultation much easier and more convenient — while giving you a stronger competitive edge over rivals.

We hope you find the most suitable virtual switchboard provider for your business — one that supports your marketing and customer care activities conveniently, reduces investment costs, yet still delivers remarkable results.

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh