Virtual Switchboard Solution Helps Businesses Achieve Successful Digital Transformation

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Using a virtual switchboard solution for business operations has become quite familiar to many companies. A virtual switchboard is not only a powerful assistant, but also a solution that enables digital transformation and effectively increases revenue.

If your business is growing and in need of a more efficient and convenient switchboard solution, OMICall believes it is time for your business to make the switch to a virtual switchboard solution.

What is a Virtual Switchboard Solution?

A virtual switchboard solution is a telephone switchboard service that uses the internet on an IP network platform instead of telephone lines pulled from a network provider.

This service has gradually established its place in the market, however it still faces many challenges in order to achieve more solid footing.

A virtual switchboard service needs to outperform physical switchboards, which entered the market earlier, in the following aspects:

• Effective customer value management and exploitation
• Connecting and synchronizing business management systems
• Ensuring information security and safety
• Data management and analysis
• Flexible and easy to use

Virtual switchboard software is built and applied on a telecommunications technology platform combined with the internet, so its adoption in Vietnam was quite a bold decision. However, virtual switchboards have increasingly gained recognition and are highly regarded by businesses and industry professionals.

A virtual switchboard is an IP phone solution well-suited for small and medium-scale structures — simple, scalable, and lower in cost.

Virtual Switchboards Simplify a Company’s Telecommunications Infrastructure

Traditionally, companies invested in purchasing a PABX-type telephone switchboard installed on their premises. This older corporate telephone model was very expensive, requiring in-house skills for IT administration and technical maintenance of telephone equipment.

Using a virtual switchboard solution is simpler and less costly, with a wide range of professional features. It differs from traditional telephony in that the company’s telecommunications system is virtualized and communications are routed over the Internet, with the company simply needing a router and business IP phones.

Virtual Switchboards Provide a Major Competitive Advantage for Businesses

Companies can easily readjust their telephone systems by contacting their telephone operator. Employee productivity is improved by equipping them with professional tools optimized for customer relationship management, increasing staff capability and work speed through a unified communications system.

The virtual switchboard solution meets new demands for digital customer relationship management and multi-channel customer usage through a single unified communications system.

IP Phones Are Suitable for Professional Use

Companies switching to IP telephony are equipped with IP terminal devices suitable for professional use. Most notably, IP phones allow users to enjoy high-definition call quality. Most current IP phones come equipped with alphanumeric display screens.

Through the virtual switchboard solution, integrations such as improved customer relationship management with a CRM system are possible.

According to current statistics, virtual switchboards help:

Ensure call quality up to 95%

Save 50% on monthly call charges

Achieve over 98% call success rate

Increase call answer rate by 90%

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh