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A free virtual call center is indispensable to the success of any business. Through a modern Internet-based system, managing and communicating with both staff and customers becomes much easier. Let’s take a look at the 3 most modern features of the OMICall virtual call center system below.

Voice Call Features of the Free Virtual Call Center

Agent Features

This feature of OMICall’s free virtual call center allows you to place calls on hold, transfer calls, automatically use internal network numbers for outbound calls, make free internal calls, forward calls to personal phone numbers, and more.

System Features

IVR (Interactive Voice Response / computerized call answering), number management, call recording, and more — all helping to make customer information management easier and more efficient.

Customer Data Features

OmiCall’s virtual call center can classify customers as VIP or regular, route customers to the right agent in charge, add Tags/Notes, and manage through a Mini CRM system.

Smart Call Distribution Feature (04 modes):

Connect to the nearest available agent, connect to the previously assigned agent, distribute by skill set, dial an extension to connect, and flexibly drag-and-drop call scripts.

Contact & Customer Management Features of the Virtual Call Center

Contact & Company Management (Mini CRM)

Create and manage multiple contacts (individual customers), multiple companies, and group contacts under their respective companies.

Customer Information Display

Display the customer’s name, phone number, and all associated notes whenever a customer calls in or is called. This allows agents to easily understand customer needs in order to provide better consultation and care.

Search & Filter

Search for customer information by any criteria, with customizable filter options.

Dynamic Attributes

Create and manage dynamic attributes (characteristics) for contacts, companies, and customizable call scripts.

Import & Export

Allows customer data to be imported and exported via Excel.

Reporting & Statistics Features on OMICall’s Virtual Call Center

Call Center Performance

Call reports and key Contact Center metrics broken down by time intervals (e.g., every 30 minutes).

Call History

Full call history with search by any criteria and playback of recorded files. You can search for any information you need to support your work.

Agent Reports & Call Logs

Reports on agent activity, agent performance, and call log reports. All of this is handled by the free virtual call center — quickly and with pinpoint accuracy.

In addition, managing the virtual call center system is simpler and easier than ever. Businesses do not need to invest in phone cables or much hardware equipment, as OMICall operates entirely over the Internet. This significantly reduces internal communication costs across departments and teams.

OMICall’s free virtual call center fully replaces traditional telecommunications systems with many modern, easy-to-use features. Most notably, the 3 features introduced above help deliver high business efficiency at a low cost — so why not give it a try today:

For more information about OMICall’s smart virtual call center service, please visit: vihatcambodia.com

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh