8 Advantages of OMICall Virtual PBX – The Optimal Customer Care Solution

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The OMICall virtual PBX service — a customer care solution packed with useful features and modern technology — helps businesses resolve many challenges related to customer care staffing. At the same time, it enables Call Center system management to be carried out more easily and professionally. So what exactly is the OMICall smart virtual PBX? And what advantages does OMICall offer that make it impossible for so many businesses to overlook? Let’s explore the article below!

1. What Is the OMICall Virtual PBX?

OMICall is a smart customer care virtual PBX that operates entirely on a cloud computing platform. OMICall helps businesses reduce the cost of outbound calls to customers, while ensuring that the company’s Call Center department never misses a single incoming call. In addition, it elevates professional work standards, improves the quality of customer care, and helps businesses bring back returning customers more frequently.

2. 8 Advantages of the OMICall Smart Virtual PBX:

2.1 Smart Call Line Distribution: When a new customer calls the PBX, the system will store their phone number. When an existing customer calls back, the smart PBX will query the data and then route the call to the staff member in charge of that customer.

2.2 VoIP Smart PBX: Unlike traditional PBX systems, OMICall’s smart PBX allows users to script call content, deliver that content to customers, and edit it according to the business’s requirements — thereby helping to increase customer engagement for the business.

2.3 Call Management and Reporting System: OMICall’s smart PBX features real-time monitoring of all inbound and outbound call statuses. It also provides detailed management of the full conversation history for all inbound calls, outbound calls, and missed calls.

2.4 Department Management: Create and manage multiple contacts (individual customers), multiple companies, and contact groups for each department or division within the company.

2.5 Intuitive Interface: The interface screen is extremely smart and user-friendly, easy to use, with quick account registration and activation, a variety of tools, and helpful guides for easy management and monitoring.

2.6 Multi-Platform Support: In addition to the web version, the OMICall virtual PBX system also runs smoothly on Android and iOS, and supports multiple devices including IP Phones. Its API system is highly powerful and can be easily integrated with any existing system. It already comes pre-integrated with partners such as Getfly and HubSpot.

2.7 Continuously Expanding Interaction Channels: The OMICall smart virtual PBX system continuously updates and adds new interaction channels such as Zalo, the Live Talk tool — for free video calls directly on your website — and a Meeting video call solution.

2.8 Maximizing Business Efficiency: OMICall delivers optimal performance with a call success rate of up to 98%. A recording file is saved after every call. In addition, OMICall offers the OMI Live Talk feature, which provides direct support on the business’s website — enabling convenient and completely free online sales consultation for customers. It also integrates seamlessly with existing marketing solutions.

3. Which Types of Customers Should Use a Virtual PBX?

Looking at the advantages of the OMICall smart PBX, it is undeniable that it plays an important role in contributing to the success of its users. Currently, the OMICall virtual PBX service is well-suited for a wide range of customers, specifically the following:

Businesses looking to improve their customer support and care department to become more professional and efficient.

Businesses that need a PBX system but do not want to invest heavily in building their own dedicated PBX infrastructure.

Businesses with many branches where staff must work across different locations.

Businesses that do not yet have a fixed office.

Who Should Use a Virtual PBX

The OMICall Virtual PBX — a customer care solution — is becoming a prevailing trend among the majority of businesses, as they seek to build a professional, efficient, and cost-optimized system. Through the article above, we have shared a clearer understanding of the advantages of the OMICall PBX. If you have any further questions about our services, please feel free to contact us via:

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh