Virtual PBX Knowledge 24/06/2026

Advantages and disadvantages of Elastix PBX and OMICall intelligent virtual PBX.

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What are Elastix PBX and OMICall intelligent virtual PBX? What are their advantages and disadvantages? Which PBX should you choose for your business? Let’s find out in the article below!

Understanding Elastix PBX and OMICall intelligent virtual PBX

Elastix PBX is free, open-source software and unified communications server software, combining IP PBX functionality, email, IM, fax, and collaboration. It has a web interface and includes capabilities such as call center software with predictive dialing, allowing extensions to make calls over the public switched telephone network (PSTN) or via Voice over Internet Protocol services.

It can be hosted on popular cloud providers such as Google, Amazon Lightsail, Microsoft Azure, AWS, OVH, or any Linux VPS provider (OpenStack) using your own account.

OMICall’s intelligent virtual call center is a new VOIP technology system based on cloud-based operation, commonly used in businesses for smart customer service virtual call centers. This service helps businesses save on call costs, optimize operations, increase call answer rates, is convenient to use, and easily integrates with other systems.

Advantages of OMICall virtual PBX and Elactix open-source PBX

Advantages and disadvantages of Elastix PBX and OMICall intelligent virtual PBX.

	Elastix PBX software	OMICall Smart Call Center System
Advantage	Elastix PBX is a unified communications server software that combines IP PBX functionality, email, IM, fax, and collaboration. It offers numerous features across multiple locations within the company. The Elastix PBX system is suitable for all small businesses. It’s easy to manage and set up, and is compatible with WebRTC conferencing. It runs on MiniPC PBX devices.	Operating on a cloud computing platform with integrated management features. Low cost: No charges for long-distance or international calls. Easily scalable without hardware upgrades. Easy zone forwarding. No limitations on the number of telephones due to the use of IP phones (SIP). Easy system monitoring and management via the web administration page. Saves on call center personnel: Thanks to automated mechanisms such as Automatic Call Answering (IVR), Automatic Call Distribution (ACD), Voicemail, etc.
Disadvantages	Purchase upgraded versions of the Elastix PBX. Buying an older version will certainly compromise data security if it runs outdated software. Most Elastix PBX drivers are supported through the Zaptel project or its modified versions. Other drivers are supported by the mISDN project and other projects.	Because the system is based on a cloud-based platform using an internet connection, the transmission may occasionally experience leaks or echoes. Virtual call centers used by some companies are also vulnerable to hackers stealing security information. Assets are not located at the company headquarters and cannot be physically seen, touched, or measured.

Features of Elastix PBX software in conjunction with the OMICall intelligent PBX system

Features of Elastix PBX software

Elastix PBX primarily supports communication with its customers via voice, video, and live chat from anywhere;
Elastix PBX routing offers the lowest cost, eliminating the need for additional IP PBX maintenance, utilizing preferred SIP trunks, and saving on monthly call costs;
Through a web-based management dashboard, Elastix PBX automates administrator tasks, which can be remotely deployed to IP phones within minutes;
Fax messages are converted to PDF and forwarded via email to users without the need for additional fax server software;
Elastix PBX’s integrated collaboration tools include company chat, online chat solutions, and online video conferencing, available on all clients: Windows, Web, Android, and iOS;

Features of the OMICall Smart Call Center System

Extension allocation feature, call forwarding to employee’s personal phone if all extensions are offline;
Easily make and receive calls via regular personal phones without fear of missing calls;
Call forwarding via employee’s personal phone if all extensions are offline;
Easily make and receive calls via regular personal phones without fear of missing calls;
Each customer is managed by a sales representative, and the sales representative managing a customer only sees that customer;
When a customer calls the call center, the call is automatically transferred to the correct sales representative;
Easily manage customers, manage employees, and assign tasks to sales or telesales representatives;
All outgoing and incoming calls of all employees are recorded and reported, helping to improve service quality;

The OMICall intelligent virtual call center system integrates many new features for businesses.

OMICall is an intelligent customer service virtual call center that operates entirely on a cloud computing platform, maintaining the strongest possible connection. The system helps businesses save on call costs, optimize operations, increase call answer rates, is convenient to use, and easily integrates with other systems.

“Best support” and the largest bandwidth in the field of intelligent virtual call centers, along with two-factor authentication to prevent customer information theft;
Real-time reporting feature: Every call is stored and reported in real time, allowing for tighter control, easy monthly expense reporting, reconciliation, or invoicing;
Businesses can easily manage Sales and TeleSales intelligently and efficiently, improving work quality;
Integrated customer funnel filtering and call scripting, businesses can adjust the customer funnel order to prioritize customer care and offer promotions according to the funnel script;

OMICall is a smart virtual customer service call center that operates entirely on a cloud computing platform.

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