Affordable Business Call Center Services

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Call centers are considered the bridge between businesses and customers, so using a business call center service plays a crucial role in building a company’s brand. However, in the 4.0 era, traditional call centers are gradually becoming an obstacle for many businesses due to their numerous functional limitations. Instead, intelligent virtual call centers have become a powerful tool for all businesses, offering many features to help businesses standardize customer service processes and improve monthly revenue.

Today’s article will provide some information about call center services and system installation costs. Let’s follow along!

Affordable Business Call Center Services

Difficulties of NOT using a business call center service

Here are some difficulties businesses face when using a traditional call center:

• Excessive costs for internal communication between departments;
• Having to remember many phone numbers for different departments;
• Lack of consistency in communication between customers and partners;
• Difficulties in customer service due to the lack of a system for storing customer information, recording, and transferring calls;
• Having to operate the call center in one location;
• Not being able to receive calls simultaneously;
• Only qualified technicians can repair and install the system;
• Difficulties in managing employee performance;
• …

Affordable Business Call Center Services

Understanding the limitations of using a traditional call center, OMICall was created to solve these difficulties.

OMICall’s business call center service utilizes VoIP technology on a cloud computing platform to enhance customer service quality and optimize usage costs. Additionally, OMICall integrates CRM to facilitate easier order closing.

Multi-channel communication with customers

To avoid customers having to explain the same issue multiple times, OMICall’s service integrates social media and interactive channels, allowing businesses to unify channels and quickly understand customer issues, whether new or existing.

Furthermore, OMI Live Talk integrates three features: voice calls, video calls, and audio calls, enabling customers to not only hear product introductions via voice calls but also experience products visually through video calls.

Business call center service integrated with CRM

Storing customer information becomes easier with OMICall’s CRM integration. Furthermore, the customer service process is automated, and staff become more professional as they can track the customer journey without needing manual record-keeping.

AI Feature

This is a standout feature of OMICall, enabling businesses to convert text to speech and speech to text. Additionally, the system scores calls based on voice, emotion, and call quality (noise, background noise, etc.). This is also the most effective call quality monitoring feature on the market today.

The AI ​​feature has been meticulously researched and developed by the OMICall team to address customer service and performance management issues, thereby providing the best user experience.

AI Features of OMICall Virtual Call Center

Employee Performance Management

With traditional call centers, businesses are limited in evaluating personnel. This is largely because performance metrics are only relative and lack accuracy. Therefore, the intelligent virtual call center has solved this problem, for example: call recording, call scoring, reminders, tracking work processes, real-time statistics and reports, etc.

OMICall Business Call Center Service Costs

After reviewing the superior features of the OMICall multi-channel call center, many businesses will surely think the cost will be very high. However, the cost of owning this system is extremely reasonable, minimizing installation costs and being easy to use.

Watch the video on how to set up a call center for your business:

In conclusion

After reading this article, if your business is planning to install a PBX system for your office, don’t hesitate any longer. OMICall is always ready to support customers who need a professional business PBX system. With prices suitable for every business size, we are confident that this is the best solution for all businesses.

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh