Auto Call – An Automated Calling Solution to Optimize Telesales Performance

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Auto Call is considered one of the “saviors” for telesales in businesses today. Retaining customers, building trust, and increasing revenue are important goals that every business aims for.

So how can you use Auto Call services effectively and optimally for your customers? Let’s find out in the article below.

What is Auto Call?

Auto Call is an automated system based on a pre-entered data list to automatically call customers.

It can be used for hundreds, thousands, or even tens of thousands of calls to partners, helping businesses save over 80% on costs. The benefits that Auto Call service brings to customers:

• Customers and businesses can interact directly
• Fast response
• Optimal filtering of potential customer data
• Easy information reception

The optimal effectiveness of automated calling services

How Auto Call works

With features that allow you to call customers in the most convenient way, Auto Call operates in two main forms:

• One-way interaction: based on a pre-written script and audio recording.
• Two-way interaction: direct connection to the call center via Call Center.

Features of the Auto Call service

With many “superior” features, Auto Call not only helps make calls according to pre-set scripts but also stands out with its features supporting campaign management and control:

Centralized data management

• User-friendly web interface
• Campaign-based management
• Optimized call recording
• Easy data import
• Convenient pre-recorded calls

Call center features

• Detailed Report
• Integrated Voice Brandname (Voice Brandname)
• Text-to-speech conversion
• Listen to all calls
• Interactive IVR (Interactive Voice Response) via keypad input
• API integration: integrates with CRM, ERP, and other software

Cost savings

• Save 80% on call center personnel costs
• Call charges starting from just 500 VND/call

Benefits of Auto Calling Services

With its outstanding features, Auto Call has brought many positive values ​​and benefits to customers, specifically:

Helping businesses reach more customers

In each specific campaign, Auto Call has helped businesses make automated calls to customers quickly and effectively. Businesses can easily compile customer information/feedback.

Increased communication frequency

Auto Call can continuously make hundreds or thousands of calls at the same time to announce promotional programs.

Customer care/sales based on pre-set scripts

Thanks to pre-set scripts, Auto Call also supports custom voice recording to create a more engaging customer care experience.

Automatic order recording

Helps businesses increase sales and optimize cost savings.

No personnel required

Helps businesses minimize personnel costs and transmit information quickly and accurately.

Easy software integration

Connects APIs with software such as Facebook, Zalo, CRM, etc., boosting online sales efficiency for businesses.

Benefits of Auto Call for Customers

Campaigns suitable for Auto Call service

Auto Call is suitable for many fields, specifically:

• Banks: calling to read out OTP codes or notifying about payment deadlines.
• App developers: developing security measures for customer information.
• Digital television service providers: running product promotion campaigns, promotions, bill reminders, etc.
• Service industries: Optimizing customer care.

How to use Auto Call effectively?

Despite the rapid development of the 4.0 revolution, generally speaking, no solution or technology can replace human beings.

To use the Auto Call service effectively, you need to pay attention to the following:

• Prepare your call script carefully.
• Consider the choice between using text-to-speech or your real voice.
• Consider the balance between using your brand name and the answer rate.
• The script should be concise, easy to read, and easy to understand.

Choosing an Effective Auto Call Service Provider

To meet the requirements of your business, selecting the right service provider is essential and optimal.

Here are some criteria for choosing a good service provider that your business can consider:

The reputation of the automated call service provider

• Clear information: Address, contact methods, business license, tax identification number, etc.
• Transparency in development cooperation: Guarantees regarding human resources, facilities, relationships, etc.
• Legal issues

Quality of service provided

• Product Performance
• Features
• Reliability
• Suitability
• Serviceability

Service pricing and payment methods

Several factors need to be considered:

• Competition
• Stability
• Price fluctuations
• Transparency in payments

In conclusion,

Auto Call – an automated calling service – has been providing excellent features and benefits to businesses. Businesses should consider using automated calling services for their advertising, marketing, and sales campaigns to achieve high efficiency and optimize operating costs.

In addition to applying Auto Call to automated customer service as discussed in this article, using the OMICall call center software is also an effective solution to improve customer service quality, trusted by many businesses. OMICall integrates many features and continuously updates new technologies such as AI, Voice Brandname, etc., helping businesses provide more effective customer service.

For more information, please contact:

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh