Call center solutions for the securities industry today.

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The current stock market is quite interesting and volatile. Recently, securities companies have been quite successful in applying call centers to their securities operations. This addresses the issue of processing transaction procedures quickly, easily, and modernizing communication methods with customers.

Major challenges for innovation in the securities sector:

The stock market is becoming increasingly competitive, with service providers vying for market share. Therefore, providing solutions that are constantly changing and timely is an extremely significant challenge for managers. For the Vietnamese stock market, the level of representation of the economy is low. Therefore, it is impossible to use the growth of the entire economy to predict the direction of the market.

A more appropriate approach is to focus on the group of businesses that make up the stock market. How will 2,000 listed/registered companies across 11 major sectors perform in the next 5-10 years to calculate their true value relatively accurately? If this calculation is too difficult and time-consuming, investors can switch to analyzing the psychology and behavior of other investors/entities participating in the market (Source: tapchitaichinh.vn). To understand customer psychology and behavior, many large and small businesses have successfully implemented call center systems in the securities sector.

Call center solutions for the securities industry today

Benefits of Call Centers for the Securities Industry: Innovating and Transforming the Industry

• The Call Center system for the securities industry is entirely cloud-based, providing stable 24/7 operation using LAN and internet connectivity with devices such as phones, laptops, and PCs, saving businesses 40% on call costs.
• The system quickly responds to diverse needs such as placing buy/sell orders for stocks, checking accounts (cash balance, securities balance, transaction results for the day or previous days), viewing market and auction information (VN index, HA index, stock prices, exercise schedules, listed company information, auction information), executing cash and securities transactions, selling odd-lot shares, registering for new services, or routing calls, emails, chats, etc., to the most suitable consultant/support staff (with VIP customer differentiation).
• Easy call scripting features require no coding or branded hold music for your business.
• The call center system includes features such as call recording, easy social media integration (Fanpage) for managing customer interactions, and branded SMS messages sent to phone numbers to provide customers with updates on market fluctuations.
• The call center system provides real-time statistical reports on customer service through recorded call files, and allows for easy export of statistical data.

Call center technology equipment for the securities sector is a crucial factor that helps securities companies compete better as trading processes move towards a significant innovation phase.Những trang thiết bị công nghệ call center cho lĩnh vực chứng khoán là yếu tố quan trọng giúp ích cho các công ty chứng khoán cạnh tranh tốt hơn trong quá trình giao dịch chuyển sang bước đổi mới quan trọng.

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