Call Forwarding in an Internal PBX – An Efficient Incoming Call Handling Feature

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Call forwarding in an internal PBX is a great feature in modern telephone systems. It allows you to forward an incoming call to another phone or to another service. For example, you can choose not to answer the call and want to forward it to a colleague or voicemail. With a virtual PBX system, call forwarding has evolved into an interesting tool for individuals, especially businesses.

Benefits of Call Forwarding in a Virtual PBX

Forward any incoming call to multiple phones simultaneously to ensure every call is answered.

Create custom schedules to forward incoming calls to different numbers depending on the time of day.

Receive multiple incoming calls at the same time without worrying about missing customer calls.

Save time by forwarding customer calls and questions directly to the appropriate departments.

Redirect calls to a pre-recorded greeting – you can promote your products or services to potential customers while they wait.

Call forwarding in an internal PBX system offers convenience for businesses.

In what situations should you use call forwarding in an internal PBX system?

To better understand call forwarding and how this feature can help you, here are some suitable situations. To apply call forwarding in an internal PBX system more effectively and conveniently:

Not present at the office

On holidays, you are not at the office. Or when working in the office but you have to leave for work. And you don’t want to miss any incoming calls on the company’s PBX number. However, when your business uses a smart virtual PBX, your telephone service will have a built-in call forwarding feature. This call forwarding feature in the internal PBX will forward calls from landline phones to your mobile phone. So, if the phone rings a certain number of times without an answer, the call will automatically be transferred to your mobile phone. This way, you can answer calls to the office even when you’re not there, without worrying about missing any calls from your customers.

Directing customers to the appropriate department

Businesses can forward calls to the appropriate people or departments through call forwarding based on extensions dialed by the caller. This is usually achieved through the PBX system’s IVR. When using a virtual PBX, customers calling the business hotline will be informed by the IVR about different options, directing them to the desired department’s extension.

Want to save costs and receive multiple calls simultaneously?

Call forwarding in a virtual PBX will help you save on call costs. Furthermore, it allows you to make or receive multiple incoming calls at the same time without worrying about missed calls or affecting the call quality of your team.

Simultaneously, with call forwarding in your internal PBX, you can also choose not to answer certain phone calls. However, instead of rejecting their calls, you can set up pre-configured settings with a message requesting them to be forwarded to voicemail.

Call forwarding in a virtual PBX helps you optimize time and costs for your business.

The best call forwarding service

OMICall is an excellent virtual PBX service that provides professional call forwarding. If all extensions are down, calls will be automatically forwarded to the employee’s personal phone. Flexibility, speed, and ease are three words that describe the call forwarding feature of the OMICall virtual PBX. It helps your business quickly connect and communicate effectively with customers.

Besides being the best call forwarding service within an internal PBX, OMICall is also a virtual PBX integrating many modern and superior features at the most optimal cost. These features include Management & Monitoring, CRM-mini, intelligent call allocation, recording, ticketing, and OMI-Livetalk, a 3-in-1 integrated free audio, live chat, and video call on your website. It promises a seamless multi-channel customer experience, contributing to business growth, smooth operations, and a much more relaxed approach to managing and serving customers with the intelligent OMICall virtual PBX.

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