CRM solution using a virtual call center system for dentistry.

Reading time: 3 minutes

These shortcomings easily create many inconveniences for both dentists and patients. The customer care process of dental clinics and patient monitoring are entirely dependent on the reception staff. Therefore, the connection between dentists and patients depends entirely on the reception department. Dentists find it difficult to keep track of the number of customers, the reasons for canceled appointments, or even “miss” their patients. This article will provide solutions that modern dentistry needs in applying a CRM system thanks to the OMICall virtual call center system for dentistry.

So what is a virtual call center system for dentistry?

A virtual call center for dentistry is an advanced voice-to-voice service using VoIP technology on a cloud computing platform to improve customer care quality. It connects calls and reduces call costs to the lowest level. From there, combined with CRM (Customer Relationship Management) tools, it improves customer care quality and optimizes sales closing easily through calls. A virtual call center is a solution to build brand awareness, create trust, and establish close relationships with customers. A virtual call center only requires internet access and equipment such as IP phones, computers, or laptops; as long as there is internet access, the call center can be accessed anytime, anywhere.

CRM solution using a virtual call center system for dentistry

• Cost-effective: Managing a call center system for dental clinics is completely simple; just use devices like smartphones, PCs, or laptops connected to Wi-Fi or 3G to operate the virtual call center, making all internal calls completely free.
• Using a single number for communication increases customer trust and supports connections with standard 1900, 1800, mobile, and landline numbers from all network providers.
• Displays customer names on incoming calls to understand their needs and previous service or treatment history.
• The virtual call center possesses advanced features that improve customer service efficiency, such as automatic call answering, automatic call forwarding, and customizable branded music to keep customers happy while waiting.
• In particular, the CRM storage management feature in the virtual call center for dental clinics is effectively applied. Reminders about appointment times or unexpected changes are automated via SMS, email, Facebook, etc. In addition, the virtual call center system for dental clinics provides and compiles lists of canceled appointments, clearly categorized patient records, and updates customer information, manages appointments, and sends appointment reminders.
• Automated messages are sent to customers regarding promotions, discounts, or service reviews.
• For dental clinics looking to expand their branches and need to communicate between departments, the virtual call center service allows staff to freely and freely exchange information.

Conclusion

The above is a brief overview of a virtual call center for dental clinics combined with CRM, along with some solutions and benefits. Applying it to your business processes will help your business save a lot of management time and operating costs.

Contact us now for consultation:

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh