Virtual PBX Knowledge 08/06/2026

Differences Between 3CX PBX and OMICall Smart PBX

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Brief Information on 3CX Call Center & OMICall Smart Call Center

3CX is an open-source, software-based IP PBX that provides a complete, ready-to-use Unified Communications solution right out of the box. 3CX makes managing and maintaining your IP PBX so easy that you can manage it yourself with minimal effort, whether on-premises or on-premises, on-premises or in your cloud account. It offers customers a simple, flexible, and affordable solution that significantly reduces telephone costs and management headaches.
The new OMICall intelligent PBX system, based on cloud operation, is often used in businesses for smart customer service virtual PBXs. It helps businesses save on call costs, optimize operations, increase call answering rates, offers convenience in use, and easily integrates with other systems.

Differences between 3CX PBX and OMICall Smart PBX

	3CX PBX Software	OMICall intelligent call center system
Advantage	Easily add and manage extensions. Open platform – choose your IP Phone & SIP trunk. Free for unlimited extensions. Connect remote offices eliminating intercom calls. Take advantage of low-cost SIP trunk pricing. Use your extensions from anywhere. Includes integrated video conferencing and applications. Choose your own SIP trunk, phone, or host server. Integrates with the largest number of CRM and Helpdesk packages.	Fully cloud-based operation, integrated CRM customer management features. Low cost: No charges for long-distance or international calls. Easily scalable without hardware upgrades. Easy zone forwarding. No limitations on the number of telephones due to the use of IP phones (SIP). Easy system monitoring and management via web administration. Saves call center personnel: Thanks to automated mechanisms: Automatic answering (IVR), automatic call distribution (ACD), voicemail…
Disadvantages	Installed on Windows/Linux, on-premises virtualization, or the cloud, a deep understanding of SIP is required for optimal operation. Specializes in online conference calls and live chat.	The system is based on a cloud-based platform using an internet connection, so occasionally the transmission may experience some leakage or echo. Assets are not located at the company headquarters and cannot be touched, seen, or measured.

3CX	OMICall Smart Call Center
Monitor all calls – Multi-channel reporting made simple, Track agent performance – Improve productivity.	Extension distribution feature, call forwarding to employee’s personal phone if all extensions are offline. Easily make and receive calls using a regular personal phone without fear of missing calls.
Live chat and talk to your website visitors.	Forward calls to the employee’s personal phone if all extensions are offline. Easily make and receive calls using a regular personal phone without fear of missing calls.
Server-side CRM integration: Work seamlessly with your call center and CRM to easily initiate calls, view contact details, and record customer interactions.	Each customer will be managed by a sales representative, and the sales representative managing a customer will only see that customer. When a customer calls the hotline, the call will be automatically transferred to the correct sales representative who is currently serving them.
Monitor all calls – Multi-channel reporting made simple, Monitor all calls – Multi-channel reporting made simple	Easily manage customers, supervise staff, and assign tasks to Sales or Telesales representatives. All outgoing and incoming calls from all staff are recorded and reported, helping to improve service quality.

Contact us now for advice:

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh