Experience a 14-Day Free Trial of Virtual Call Center

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Free virtual call center – A technology platform to help businesses keep up with digital transformation trends. Especially in the current climate, many businesses are facing difficulties with personnel, finances, etc. So what is the solution?

The top priority for many businesses is finding a cost-effective yet efficient solution. Specifically, in business operations, team management, and building professional customer outreach and care strategies.

Certainly, with these goals in mind, a free virtual call center solution is the “key” many businesses are looking for!

OMICall – Free Virtual Call Center Service for All Businesses

Good news! To support many businesses in transitioning to an online work environment with the goal of saving costs and adapting to the modern era,

specifically, our free virtual call center will solve the following problems for many businesses:

• How to handle a large number of incoming and outgoing customer calls?
• How to evaluate the quality of calls from employees and customers?
• How to provide customers with better experiences?
• How to professionalize the customer approach and care process?
• How to control and evaluate employee performance?
• How to synchronize customer data on a single management platform?
• How to save money, time, etc., while still achieving results?
• …

OMICall – An intelligent multi-channel call center system that helps businesses access and provide customer service based on a cloud platform, with integrated CRM for professional management of customer relationships and personnel.

Specifically, OMICall helps businesses integrate multiple customer care channels (Fanpage, Zalo OA, Hotline, LiveTalk,…) with built-in CRM.

Notably, OMICall is currently offering a FREE 14-DAY TRIAL of its call center system to all businesses nationwide.

What does a free virtual call center system offer businesses?

OMICall is consistently rated as a reputable virtual call center for businesses, used by numerous large, medium, and small brands due to its essential benefits:

Effective cost optimization:

• Reduces call costs by up to 40%;
• Costs reduced for hardware systems;
• Optimizes personnel hiring costs;
• Completely free internal calls.
• …

Drive revenue growth

• Don’t miss any customer calls;
• Control and optimize the workflow of Telesales and Sales staff;
• Increase customer satisfaction experience;
• Suggest products/services that meet customer needs.
• …

Why should businesses use a free virtual call center?

Unlimited simultaneous calls

Previously, employees could only handle one call at a time, leading to missed calls and frustrating customers due to frequent busy lines and missed calls.

Nowadays, using a virtual call center service completely eliminates this problem. The ability to handle multiple calls simultaneously ensures no potential customers are missed.

CRM (Customer Relationship Management) system

With a smart multi-channel virtual call center, telesales/sales teams will no longer struggle with managing customer information and time-consuming manual note-taking. Employees can easily take notes directly on the system thanks to integrated CRM software.

CRM (Customer Relationship Management) is a system for managing customer relationships and information. Professional support for storing, categorizing, and personalizing customer information.

User-friendly interface

The call center software is designed to be extremely user-friendly, requiring no technical or algorithmic knowledge, yet still easy to use.

The system is pre-configured; users only need to customize the configuration and interface to best suit their needs.

Multi-platform integration

Furthermore, when using a free virtual call center, businesses can integrate across multiple platforms, from websites and mobile apps to softphones and IP phones, enabling professional 24/7 customer service from anywhere, creating greater convenience and ease.

Especially, the OMICall virtual call center for businesses also incorporates many outstanding features such as creating audio call buttons, video call buttons, and live chat on the website, allowing staff to act quickly when customers need immediate assistance.

In Conclusion

If your business is aiming for long-term, sustainable growth, a free virtual call center is definitely the key you’re looking for. However, this is still a platform that businesses need to invest in. Choose a professional virtual call center provider with the most advanced features!

Experience a 14-DAY FREE TRIAL of OMICALL – The solution to help businesses achieve digital transformation, business efficiency, and the best team management today!

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh