Grandstream PBX Systems and Their Outstanding Features

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Grandstream is the name of a large US company specializing in the production of telecommunications equipment. Grandstream PBX systems are a prominent product of this company, used by many large businesses worldwide. Grandstream was recognized by the renowned market research firm Frost & Sullivan as the 2016 Global IP Company of the Year. If you are struggling to find a PBX system for your business, this article is for you.

What is a Grandstream PBX system?

Grandstream products are world-renowned for their applications in unified communications solutions. Grandstream IP PBXs operate using the SIP protocol. As a packaged product based on the open-source Asterisk code, Grandstream boasts many outstanding features compared to other IP PBXs on the market. Let’s take a look at some of its key features.

Key Features of Grandstream IP PBXs

High Connectivity

Grandstream PBXs can connect to most end-user devices currently on the market.

Connects various types of wireless desktop IP phones and mobile smartphones.

Connects wired IP phones via LAN network.

Connects analog phone systems via conversion cards.

Connects automatic announcement systems.

Integrates over 500 extensions and 75 simultaneous calls.

Sets up a call center and customer service switchboard.

Call center supports group calls and call distribution to extensions.

System allows automatic call recording.

System allows call transfer, call hold during calls, and optional hold music for customers.

System allows playing announcements when leaving, after hours, or outside working hours.

System allows call forwarding to mobile phones…

In addition, you can also create a hotline for customer complaints, incident reports, service requests, etc.

Online Conferencing

Connect all company members or any customers via the Grandstream IP PBX video conferencing platform, allowing for document presentations and group chats.

Allows connection of dedicated video conferencing devices.

Connect directly from the web without installing software.

Free mobile video conferencing software. Supports internet/3G/4G/5G connections.

Cloud connectivity.

Grandstream PBX allows you to manage connections from anywhere via the internet while ensuring content and system security. Administrators can access data in real time.

Call Recording with Grandstream IP

With multiple storage options:

3 GB of internal recording memory

Allows recording via SD card, USB drive, or standard USB hard drive

Automatic daily synchronization to PC

Connects to CRM – Customer Relationship Management Software

Grandstream IP PBX supports connection with CRM software worldwide

Supports API connection with specific CRMs

Fax Machine Replacement

You won’t need to design a separate fax machine; incoming faxes will be automatically saved on the Grandstream PBX and sent to your email.

Background Music, Hold Music

Instead of traditional ringing, customers will hear soothing melodies, creating a comfortable experience.

Integrated Remote Extension

With the Grandstream IP PBX, you can install softphone software on your laptop or phone for communication when you’re not in the office.

Automated Response Interaction

You can create scenarios for customers to choose from when calling your hotline.

For example: Thank you for calling our hotline. Please press the keys as instructed for the best service.

Press 1 to speak with a customer service representative.

Press 2 to speak with the technical department.

Press 0 to go back.

See also: IVR (Interactive Voice Response) System

Unlimited scalability

Just buy IP phones and plug them into the network to use them immediately.

For analog phones, you need to buy an analog card to expand.

Significant cost savings compared to analog PBX systems.

With an IP PBX, you only need to buy the PBX and IP phones and plug them into the network to use them immediately (1 LAN cable for both IP phones and computers).

With an analog PBX system, you have to invest in many things:

Investment in telephone lines.

Investment in PBX hardware (PBX + card + license).

Investment in phones.

Difficulties in operation and expansion.

Difficulties in deploying a chain of connections.

The above are the outstanding features of the Grandstream PBX. If you have any further questions, please feel free to ask. Contact us.

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