How Are VoIP PBX and Traditional PBX Systems Different?

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Many businesses looking to set up a customer service system are still undecided between a VoIP PBX or a traditional PBX system. In reality, the two differ significantly in terms of features and operational capabilities. What exactly sets them apart? Here are the answers!

Connection Protocol with Users

There are many differences between a VoIP PBX system and a traditional PBX. The first worth noting is how each system connects with users.

VoIP is a phone service that uses an IP platform to transfer and transmit data over the internet. Businesses can make calls from anywhere in the world using just a phone, PC, tablet, or similar device.

A PBX switchboard is a private telephone network used within a company, utilizing standard telephone lines for inbound and outbound calls. Users of a PBX system can communicate both internally within the company and with the outside world.

Level of Flexibility

With a traditional PBX, the equipment required includes desk phones, cordless phones, and supporting accessories such as headphones. Companies using this system typically operate from a fixed location, with permanent staff who must be on-site 24/7 to ensure customers are always attended to.

In addition, this system can only perform basic functions such as inbound and outbound calls for customer service, and expanding the system or relocating the office is very difficult.

VoIP and PBX Each Have Their Own Standout Features and Characteristics

VoIP — A Flexible, Modern PBX System

With a VoIP switchboard, the equipment required is simple and flexible. All you need is an internet connection to use it directly on a desktop, smartphone, or tablet — no need to invest in specialized telephone hardware. Many VoIP systems also include a softphone client, an app that receives calls directly on your computer or mobile device.

The VoIP virtual PBX system can be integrated with E-Voice and SMS Marketing for optimized customer care. It functions like a compact CRM, helping you manage work with ease. On top of that, expanding the system or moving offices requires no bulky equipment to transport.

PBX Configuration

VoIP PBX services offer businesses more features by operating on a modern cloud platform. The system is easy to work with and manage directly from a computer, even without technical expertise.

A single switchboard can handle a large number of simultaneous calls, store information, and record voice calls with ease. You can also manage staff and track customers to provide better care.

In contrast, a traditional PBX is only configured to route calls to specific extensions or forward all calls to a fixed number, with no flexibility beyond that.

It’s fair to say that a VoIP PBX system delivers significant benefits for businesses in terms of customer care and personnel management. It is a smart system that leaves outdated, old-style switchboards far behind. Contact us to receive an automatic customer data collection system and enjoy two free months of the Omicall switchboard.

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