Increase Telesales Call Efficiency with Auto Call Software

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The age of technological explosion is everywhere. The use of technology to optimize business performance is no exception. Specifically, auto-call software is gradually replacing traditional customer service and telesales methods.

Have you ever wondered why auto-call software is so widely trusted and used by businesses today?

Read today’s article to find out why auto-call is considered an automated calling solution that helps businesses increase call efficiency. In particular, it optimizes labor costs, creates professional workflows, and enhances customer experience!

What is auto-call?

Auto-call software allows businesses to easily set up automated calls to target customer groups. The customer list is created in an Excel file and then imported into the system.

Next, the business will set specific call times and dates according to their needs, and simultaneously create a script and dialogue. The system will automatically contact the customer based on the established information.

When the customer answers the call, the system will automatically play the pre-recorded and pre-set voice message. Simultaneously, the voice message will be personalized through modern technology, providing customers with an excellent experience.

Auto Call Software – A Technological Solution for Every Business.

How does auto call work?

Currently, many businesses use auto call software in two ways:

One-way interaction

With this method, businesses only need to prepare pre-recorded messages and install them into the automated call center system without needing a telesales team to make calls.

This method is quite suitable for businesses aiming to contact customers to introduce new products/services, upcoming events, promotions, etc.

However, customers will not be able to interact back; they will only receive the call until it ends.

Two-way interaction

Conversely to the above model, with this method, the auto call software allows businesses and customers to interact back and forth. However, the navigation content will be pre-set, which could include keywords when the customer responds or actions such as pressing keys 1, 2, 3,…

The buttons are pre-recorded with audio content based on a pre-set script. Next, the call can be directly transferred to a customer service representative if the customer requests it.

Typically, businesses can set up buttons such as: 1 to receive a promotion, 2 for more details, 3 to speak with a customer service representative, etc.

In reality, auto-calling is gradually becoming widely adopted as a replacement for traditional telesales methods. This helps businesses save costs and time.

In addition, setting up auto-calling allows businesses to contact customers outside of regular business hours, making the process more pleasant for customers and fostering greater interaction.

Auto Call – A Solution to Boost Telesales Productivity

According to market information, businesses that implement auto call software will:

• Save up to 90% on labor costs.
• Shorten operating time by 95%.
• Optimize call costs by 78% compared to regular calls.
• …

In particular, automated calling can reduce customer service and telesales personnel costs by 30-50%.

Furthermore, using automated calling solutions offers businesses surprising benefits, such as:

• Increased call efficiency
• If your business has a huge database, how can you fully utilize it? Manual telesales calls are certainly time-consuming (dialing, waiting for connections, exchanging information, taking notes, etc.).
• Instead, with a pre-set automated calling solution, businesses only need a recording and a little time for setup. Contacting a large number of customers is no longer a problem.

Optimized telesales personnel costs

Undeniably, a telesales team provides flexibility in interacting with customers, creating engaging experiences. However, in this era of booming digital technology, integrating automated calling into business processes is a necessity.

Compared to employees directly calling customers, applying automated calling software to certain short conversation scenarios will optimize personnel costs. Specifically, businesses can implement automated calls for the following campaigns:

• Introducing new products and services.
• Announcing upcoming programs and events.
• Scheduling birthday greetings and holiday wishes.
• Order confirmation notifications.
• Payment deadline reminders.
• Promotional programs and special offers.
• …

With this approach, businesses will not spend excessive costs on customer service and telesales staff while still ensuring service quality.

Effective revenue generation

Finally, using an automated call solution helps businesses optimize personnel and infrastructure costs. In addition, automated call centers support quick customer outreach. This optimizes customer service processes, thereby contributing to business growth and increased revenue.

Auto Call – Smart Call Centers Help Businesses Save Time and Manpower.

What to Note When Using Auto Call Software?

While automated calling solutions offer many great benefits, businesses shouldn’t overuse them. Therefore, when using auto call, businesses should pay attention to the following details:

• Prepare a data file suitable for the call script.
• The call script needs to be carefully prepared, including the target audience and content.
• Assign call center agents to engage in direct two-way calls when customers have needs.
• The interaction script should have a streamlined IVR (Information and Response Voice) system to make it easy for customers to operate.
• Use text-to-speed calling, prioritizing real human voices for customer service, creating a friendly and authentic experience.
• Operations-based calls should use robotic voices to ensure objectivity.
• Set appropriate time slots, avoiding sensitive times that might disturb customers.
• After each automated calling campaign, it’s necessary to collect and measure the quality of the response.
• …

In Conclusion

It can be affirmed that auto-call software is an extremely effective solution for supporting and increasing telesales calls. Certainly, this will become an inevitable trend that every business will adopt.

OMICall – an intelligent call center system, provides an auto-call solution to help businesses make multiple calls simultaneously. In addition, OMICall uses AI (artificial intelligence) features to personalize content, evaluate call quality, manage employees, etc.

This is the method to support increased call efficiency, optimize personnel costs, and increase revenue that every business is looking for.

VIHAT TECHNOLOGY Co., Ltd

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