Learn about OMICall virtual call center service.

Reading Time: 4 minutes

In the era of Industry 4.0, the emergence of virtual systems to support businesses in their operations is no longer unfamiliar, and the OMICall virtual call center service is one such example. A virtual call center helps businesses optimize deployment costs and improve the quality of customer service.

So, what is a virtual call center and what benefits, features, and pricing will it offer your business? Today, we will help you understand the intelligent multi-channel call center, also known as a virtual call center!

What is the OMICall Virtual Call Center Service?

The OMICall virtual call center is a service that helps businesses receive customer calls from various geographical locations, instead of having to go to the office to answer the phone. OMICall is based on a cloud computing platform combined with CRM (Customer Relationship Management) tools to improve service quality and easily close deals.

Learn about OMICall Virtual PBX

In addition, a virtual PBX solves the problem of complicated wiring and saves workspace. Because it uses a cloud platform, the connection is IP (Network Address), so as long as there is an internet connection, it can be used on devices such as smartphones, laptops, etc., to access the PBX anytime, anywhere.

See also: Should You Buy or Rent a Virtual PBX for Your Business?

Benefits of OMICall Virtual PBX Service

• Maximum operating cost savings
• Completely FREE internal calls
• Low international call charges
• No infrastructure costs, just a smartphone or laptop with an internet connection is needed
• Proactive use of the PBX without needing technical specialists
• Save up to 50% on call costs compared to traditional PBXs.
• Improve the quality of your business’s customer service.
• Traditional call centers are often limited by the number of simultaneous calls, leading to network congestion and busy lines, resulting in missed calls. With a cloud-based call center, the number of simultaneous calls is unlimited, allowing businesses to reach more potential customers.
• Call forwarding to individual phone numbers is possible when the network is weak, offline, or no one is available to answer during a shift.
• Operate the call center anytime, anywhere on your smartphone or laptop with just an internet connection.
• Managing your telesales team is easy with OMICall’s features, including reporting, call interaction statistics, call recording, call scoring, and more.

Benefits of a Smart Multi-Channel Call Center

Saves operational time

• Supports fast and accurate call handling and forwards customer calls to the appropriate representative.
• Reduces the workload for customer service representatives because the VoIP call center system features Auto Call and Chatbot based on pre-set scenarios to interact with customers promptly before a representative takes over the call.
• Manages and stores customer information and displays pop-ups during each call, improving customer service quality thanks to the CRM tool integrated into the OMICall virtual call center.

Features of OMICall Virtual Call Center Service

• Unlimited Extension Expansion
• Automated Answering System (IVR)
• Business Music on Hold
• Customer Management (CRM Mini)
• Customer Care Funnel
• Call Forwarding to Mobile Numbers
• Intelligent Call Navigation
• Outgoing Call Number Swapping
• Automated Customer Care via SMS Brandname
• Call Recording
• Calls on Multiple Devices
• Real-Time Reporting
• Social Media Integration
• Employee Monitoring and Management
• Free Internal Calls
• Connected to 1900, 1800, Fixed Line, and Mobile Numbers
• OMI Live Talk – Integrated Tool with 3 Features: Listening, Calling, and Video Calling

Tickets

Zalo ZNS (Customer Care via Automated Messages on Zalo OA)

Pricing Policy for Virtual Call Center Service OMICall

A virtual call center suitable for all businesses, from large corporations to SMEs, across all sectors, offering an extremely affordable yet professional system.

So why wait? Deploy your OMICall virtual call center today! Register for a free trial here.

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh