OMICall – The enterprise call center solution for the 4.0 era.

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With the advancement of technology, managing and deploying an effective enterprise call center is crucial. Many businesses face difficulties in building a quality enterprise call center. Therefore, the OMICall call center solution was created to help businesses optimize their operations.

What is the role of an enterprise call center?

An enterprise call center is a system that manages incoming and outgoing calls from customers, partners, or internal employees. This system is usually equipped with features such as call forwarding, recording, and call data management and analysis.

This service plays a very important role in enhancing professionalism, optimizing working time, improving employee work efficiency, and enhancing service quality. This, in turn, increases customer trust.

Three major challenges when implementing a traditional call center:

Traditional business call centers often face several challenges, including:

• Complex system installation and deployment: To deploy a traditional PBX system, businesses need expensive equipment and professional technicians to install and configure the system.
• High cost: Traditional PBX systems have high costs for purchasing and maintaining equipment.
• Lack of flexibility: Older PBX services lack flexibility and cannot be customized to suit the needs of individual businesses.

OMICall Solution – Vietnam’s Leading AI-powered Multi-Channel Call Center

To address the challenges of traditional business call centers, the OMICall AI call center solution was created. This is a multi-channel customer interaction solution encompassing call center, live chat, Facebook, Zalo, SMS, Email, Viber, etc., accessible via web and mobile app platforms. Marketing tools such as SMS Marketing, Zalo ZNS, etc., along with a CRM customer management system, are also fully integrated into OMICall.

OMICall aims to build an effective and comprehensive solution that fully meets the needs of business owners.

OMICall – The 4.0 Era Business Call Center Solution

Four reasons to choose OMICall business call center?

Integrating multiple marketing solutions into one call center system

OMICall quickly updates the latest technologies in voice, messaging, and communication channels. Currently, many new solutions and features have been integrated such as: Voice Brandname, ZNS, Automation Marketing, Email Marketing, etc.

Voice Brandname will display the company/product/service/brand name on customers’ mobile devices by encoding the business phone number into the business Brandname. This helps increase brand recognition and increase call answer rates up to 98%,… The solution is applied in many fields and industries for effective advertising and customer care.

Continuously updating the latest technology to meet business needs

AI technology is increasingly dominating and developing strongly in almost every field. The application of AI to enterprise call centers is essential. AI features contribute to converting conversations into text and text into speech. In particular, it scores calls based on various criteria. This allows for evaluating call quality, understanding, and effectively resolving customer issues.

Omichannel Contact Center with Mini CRM Integration

This solution optimizes operating costs and improves customer service efficiency, increasing competitiveness for businesses in the rapidly developing Industry 4.0 era. OMICall supports businesses in managing interactions across all channels: Voice/ZaloOA/Facebook/Website Chat (Live Talk). Simultaneously, the integration of Mini CRM reduces customer management time and increases revenue. Furthermore, it optimizes team performance.

Enhancing Customer Experience and Managing Team Effectively

OMICall provides a full range of features to manage tasks and communicate with customers more effectively: Task management tickets; Email archiving/sending; Marketing automation (Automated campaigns to perform management and customer care tasks to enhance the experience).

In Conclusion

In the digital age, the shift from traditional call centers to AI-powered call centers is essential. Choosing a suitable business call center service depends on many factors. Therefore, OMICall is constantly improving and innovating to meet the needs of businesses.

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh