Register for a Virtual Call Center in Da Nang

Reading Time: 5 minutes

In an era where digital transformation is an inevitable trend, any business in any field wants to find software/solutions that utilize new technologies to support business operations and customer care effectively. Even more so, if you are a business operating in major cities in general, and Da Nang in particular, where there is a large number of potential customers, then a Virtual Call Center solution is exactly what you need right now. OMICall will share with you the benefits of registering for a Virtual Call Center in Da Nang; please read the article below!

What is a Virtual Call Center?

To realize the goal of “Transforming Smartphones into Enterprise Call Centers,” ViHAT Group has perfected the OMICall Smart Multi-Channel Call Center software – also known as a Virtual Call Center. This solution helps businesses in all fields manage multi-channel communication. By successfully implementing VoIP technology, all sales and customer service activities take place on a cloud computing platform (Voice Over Protocol). In addition, it helps businesses manage employee performance more effectively.

Register for a Virtual Call Center in Da Nang

Benefits of registering for a virtual call center in Da Nang

Helps businesses reduce costs

• Reduces call charges by 40%;
• No hardware costs;
• Minimizes personnel costs;
• Completely free internal calls.

Helps businesses increase revenue

• Never miss a call;
• Optimizes the work efficiency of the Telesales and Sales teams;
• Increases customer satisfaction;
• Suggests products that match customer needs.

Advantages of a Virtual Call Center

Advantages of a Virtual Call Center

No Missed Customer Calls

Surely every customer has experienced situations where calls are lost or the line is busy when contacting a business. However, a smart call center has overcome this drawback. Businesses can make and receive multiple calls simultaneously (unlimited). Furthermore, businesses can move the call center to any location completely free of charge.

Businesses can easily collect feedback and information from customers to improve service quality through call statistics and call recordings.

Acts as a Mini CRM

A call center for businesses facilitates smooth call processing by displaying the number of interactions, notes, and customer personal information. Because the system stores information from previous calls and can retrieve it when a customer contacts them, customers feel more comfortable, as they won’t have to answer everything from scratch.

Intelligent Navigation

The system automatically directs calls to specialized departments. Each department will provide its own customer service and support. The system also divides calls into extensions, allowing customers to press a key to speak directly with a consultant from their desired department. Calls are automatically prioritized from numbers on the same network as the customer to optimize call costs, reducing call charges by up to 40%.

Music on Hold (Exclusive Business Music)

It would be incredibly boring for customers to only hear the “beep, beep…” sound when contacting a business. The intelligent call center understands this and has integrated the “Music on Hold” solution. This allows pre-recorded music or promotional programs to be played while waiting.

In addition to the advantages mentioned above, the business call center also has other outstanding features such as:

• IVR (In-Voice Response)
• Call switching for outbound calls
• Call recording
• Support for listening and speaking on multiple devices
• Real-time reporting
• Social media integration
• Enhanced monitoring and management of call center staff
• Free internal calls

Conclusion

To provide better, more professional customer service and optimize costs to the maximum, the OMICall business call center is the smartest choice at the moment. Register for a free trial of the Virtual Call Center in Da Nang at:

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh