Telephone System Solutions for Businesses

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A telephone switchboard solution for businesses is a choice that helps businesses keep up with the digital transformation trend. However, is installing a switchboard really necessary, and how does this service benefit businesses?

Perhaps, this is a question many people are looking for an answer to. Therefore, today’s article will help you get a more comprehensive overview of telephone switchboard solutions for businesses and their applications. Let’s take a look!

What is a telephone switchboard solution?

A telephone switchboard solution for businesses can be understood as a system used to establish calls, using switching circuits to help end devices communicate with each other. It allows calls to be connected to external numbers provided by network operators.

Currently, there are 3 types of telephone switchboards on the market, including:

• Analog Switchboard

This is a traditional switchboard model, operating via telephone lines. To use it, businesses need to run a direct line to their office.

• IP PBX

An upgrade from traditional PBXs, VoIP PBXs operate based on cloud computing technology. Deployment and operation on Cloud is quick and efficient. This helps businesses reduce infrastructure costs, telephone cables, PBX equipment, etc. They only need to invest in the terminal system and internet connection.

• Virtual PBX

This is considered a PBX solution that every business should have. This virtual PBX service operates on a modern IP platform. Setup is extremely simple, connecting to the internet and using multiple devices from laptops, tablets, IPs, smartphones, etc.

Currently, this is the most popular PBX model chosen by many businesses. Because of its quick setup time, cost savings, and optimized customer service process.

Business Telephone System Solutions

Why should businesses install a telephone system?

Following the information above, here are some reasons why businesses should choose a virtual PBX. Specifically:

• Reduced Hardware Costs

Virtual PBXs operate on a cloud platform. Therefore, businesses only need internet access and data connection. This minimizes the cost of investing in dedicated hardware infrastructure.

• Easy Setup

As mentioned above, the business telephone system solution operates on a cloud platform. Therefore, setup is extremely fast and configuration is easier compared to traditional PBXs.

• Unlimited Extensions

In addition to the two features above, virtual PBXs also allow businesses to easily expand extensions as needed. This is suitable for businesses, companies, and organizations that are growing and operating in multiple branches.

• Cost Savings

In all aspects, a virtual PBX helps businesses save a significant amount of money. This includes reducing hardware investment costs and saving on call charges.

In addition, it optimizes operating costs, ensuring businesses don’t miss any customers and can interact quickly.

• Setup and Troubleshooting Support

The virtual PBX provider team will also assist with setup, making it easy for businesses to use. Furthermore, they provide ongoing support for troubleshooting, performance monitoring, and regular software updates.

• Flexible Call Forwarding

Using IP addresses for call routing makes call forwarding easier to manage. All calls will be forwarded to the system previously set up by the business.

• User-Friendly Interface

The virtual PBX system has an extremely user-friendly interface. It’s convenient to use on both website and smartphone platforms. In addition, it provides detailed and real-time analytical and reporting tools.

• Multi-Device Usage

As mentioned earlier, this is a business telephone system solution with an IP system. This allows end users to use a variety of devices.

These can include IP phones, landline phones, smartphones, laptops, PCs, etc. All that’s needed is a stable internet connection and a headset to ensure call quality.

What is the registration process for a business telephone system?

Are you looking for a business telephone system solution? OMICall proudly offers a leading and reputable provider of smart multi-channel virtual telephone systems in Vietnam, with fast deployment.

OMICall has earned the trust and partnership of numerous well-known brands in the market, such as Seoulspa.vn, Ngoc Dung Beauty, Ms Hoa English, Di Dong Viet, BIDV, Nova Land, and many other large businesses.

OMICall’s call center helps businesses keep up with the trends of Industry 4.0.

Furthermore, in the past year, OMICall affirmed its brand quality by winning the Sao Khue Award 2022. This program, organized by VINASA, aims to honor and commend the most outstanding and prestigious products/services in the Vietnamese Information Technology industry.

In addition, in 2022, OMICall became an official Google Partner. Not stopping there, this year OMICall also achieved two important certifications in the technology industry: ISO 27001:2013: Information Security Management System and ISO 27001:2013 (Security) and ISO 9001:2015 – Quality Management System.

Specifically, to set up the OMICall virtual call center into your operating system, businesses only need to follow 5 extremely simple steps:

• Step 1: Registration

Access and register your business information at: https://sso.omicall.com/register

Note: Each email and phone number can only be registered and owned by one OMICall account.

Notably, OMICall is currently offering a FREE 30-DAY TRIAL of the call center!

• Step 2: Activation

After completing the registration information, the system will send a confirmation email to your registered email account. You need to activate and complete the required information.

• Step 3: Choose a phone number

To use the call center, businesses need to set up a phone number. Here, the suggested SIP numbers you need to register are from various network providers such as Viettel, Vina, Mobifone, etc., along with 1900, 1800, 028xx, 024xx, 0236xx, and mobile SIP numbers 09xxx,….

In addition, OMICall currently offers the largest number pool in Vietnam. Businesses can choose attractive numbers such as triple digits, quadruple digits,…

Or a regular number to save costs. However, businesses will integrate the eVoice Brandname feature to encode the phone number to display the business name, aiming to increase brand recognition.

• Step 4: Complete the procedure

With the above registration steps, businesses only need about 10-30 minutes to set up a telephone switchboard solution for their business.

• Step 5: Terminal System

To implement the system, businesses need to prepare suitable terminal devices. A variety of devices can be combined, such as IP phones, software installed on smartphones or PCs, or direct calling via website, etc.

In conclusion,

It can be affirmed that OMICall is considered a telephone switchboard solution for businesses. At the same time, it is also a “right hand” that helps businesses overcome difficulties in the process of reaching and caring for customers.

Therefore, what are you waiting for? Set up your switchboard system today! OMICall – The secret to helping businesses keep up with the digital age 4.0 and increase their competitive advantage.

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

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