Virtual Call Center for Businesses Overcoming Multiple COVID Waves

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Many businesses in the market are facing difficulties transitioning from offline to online work. To help companies overcome the crisis of the four COVID seasons, OMICall’s virtual call center will continuously update and develop useful features, fulfilling the desire to thoroughly solve business problems.

Virtual Call Center for Businesses Overcoming Multiple COVID Waves

OMICall Virtual Call Center – Ensuring Efficiency in the Work From Home Season

Managing Employees in All Aspects

OMICall’s virtual call center provides many features that help manage and monitor employees, especially effectively. This is particularly beneficial for sales and telesales teams working remotely. Managers can easily access data and reports directly on the system. They can monitor whether employees are working or calling customers. From there, business managers can easily assess service quality objectively.

Furthermore, the reporting and statistics feature will help managers stay informed about work progress and predict potential problems that may arise when employees fail to complete their individual tasks. Appropriate strategies will also be developed to promptly improve and develop employee capabilities, leading to a rapid increase in the quality of the company’s business operations.

Effective Customer Data Management

Most companies are willing to spend a significant amount on online marketing. This is because, at this point, it is the only way to reach customers. But all of this will be meaningless if the staff doesn’t provide attentive customer care. Therefore, OMICRM will be a smart choice for managing customer relationships and providing effective customer care. Businesses will have a good business strategy to optimize costs and increase profits. The CRM-mini system allows for storing customer data, calls, retrieving information about incoming calls, displaying customer information pop-ups, notes, and interaction counts. Facilitates customer communication and maximizes sales conversion rates.

Smart call center – manages customers, sales staff, and telesales.

Provides maximum support for working from home.

The OMICall virtual call center also offers free internal calls. Departments or branches nationwide can use the conferencing feature for completely free internal calls within the call center system. Furthermore, OMICall operates entirely on a cloud platform. This allows for easy information sharing as long as the device has an internet connection.

OMICall’s policies during the pandemic – a lifeline for thousands of businesses.

The first virtual call center to offer installment payments in 2020.

In July 2020, OMICall introduced an installment payment option for its call center, making it easier for businesses to own a one-year virtual call center customer service solution. And businesses can pay in monthly installments with affordable costs. Over 500 businesses have joined after nearly a month of implementation. Thanks to this, businesses were able to overcome the challenging year of 2020. They received much higher customer satisfaction and conversion rates than expected.

OMICall virtual call center supports installment payments for credit card holders.

Up to 100% License cost support package for 2021

OMICall continues its promise to support sustainable business during the COVID season with special offers. From August 1st to September 30th, the “Full License Cost Support during the lockdown” program will be implemented for customers who want a smart call center solution for effective customer care.

Businesses completely affected by the pandemic will receive a free 6-month license.

For businesses already using OMICall’s virtual call center, we will offer 3 months of free usage during the work-from-home period.

For businesses not yet using a smart call center or wishing to renew their contract, OMICall will provide the full duration of the lockdown (at least 3 months). In addition, we will offer 100% free use of the smart call center immediately upon full contract payment, or 50% free when paying 50% of the contract value upfront. For the OMI Start package, customers need to pay 2,000,000 VND upfront to receive this offer.

“In every crisis lies an opportunity, and we believe that businesses will successfully undergo digital transformation. OMICall’s virtual call center will keep its promise to support businesses in achieving sustainable growth. A series of promotional programs to help businesses boost revenue and create positive change both during and after the pandemic will be implemented soon.” Mr. Dinh Thai Ha (CEO of VIHAT GROUP), representing OMICall, shared:

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

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