Virtual call center solution for customer service at the company.

Reading time: 4 minutes

Virtual PBX solutions leverage internet technology to provide intelligent cloud-based PBX services. This system allows you to connect to all your devices: PCs, laptops, phones, etc.

A fully integrated virtual PBX service – all the functions of a large telephone system at a fraction of the cost. When you are looking for a CRM-integrated PBX, there is a solution for you.

With a specially selected CRM service, you can benefit from traditional functionality associated with a large cloud PBX such as: programmable number forwarding, call recording; running alongside your choice of local, regional, or international phone numbers.

Advantages of a company’s virtual call center solution

• Scalability – capable of handling tens of thousands of calls per hour;
• Fully customizable reminder notifications;
• Multiple call center menus;
• 24-hour automatic call answering;
• Optional caller ID reporting;
• Automatic fax recognition (provided you have a welcome message);
• Online customization and management;
• Online call data and reporting;
• Can be linked or connected to all other virtual PBX services;
• …

OMICall – A Smart Virtual Call Center Solution for Businesses

How does a virtual call center work?

A virtual call center leverages internet technology to provide smart cloud-based call center services, allowing connectivity with all PCs, laptops, and other devices.

The call center can be programmed to route calls along optimal paths, and if the business model changes, reprogramming is simple. So, whether you want to redirect calls to a recipient, have a phone answerr, or have messages recorded, the virtual call center will meet your needs.

And there’s no need to worry if you have one phone line and many calls. A virtual call center allows you to access multiple call lines simultaneously according to your service needs without having to purchase additional phone lines.

Call center features for companies

• Call forwarding feature: Forward calls to employees’ personal phones if all extensions are offline;
• Reply messages can be accessed via web or forwarded via email;
• Only an internet connection is required to use the PBX extension;
• Ideal for companies with multiple offices nationwide;
• Call notification;
• Mini CRM feature: Stores customer information, records calls, and retrieves information about incoming calls;
• Customer segmentation feature: Each customer is managed by a sales representative, and the sales representative managing a customer only sees that customer.
• …

Company call center providing solutions for businesses.

• No geographical limitations, no installation or wiring required;
• Only an internet connection is needed to use the PBX extension;
• Call scripting feature helps streamline customer calls, optimizing intermediate steps in the PBX system;
• IVR (In-Voice Response) feature: automatically answers and redirects calls to the relevant department;
• Management and Monitoring feature: Easily access reports to view employee-customer interactions;
• Evaluate the quality of employee service by reviewing call recordings.

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh