Virtual switchboard solution helps maximize cost savings

Reading time: 3 minutes Virtual switchboard solution saves costs

Customer service call centers are one of the most attentive forms of customer care. It is precisely because of this that businesses are able to gain more loyal customers. One of the most popular forms of customer service call centers is the virtual switchboard solution. So what is a virtual switchboard? The following article from OMICall will help you answer that question.

• What is a Virtual Switchboard?

A virtual switchboard is a modern form of call center widely used today. It is especially well-suited for small and medium-sized companies and businesses that wish to own a professionally operating switchboard system without having to spend too much on installation investment and operating costs.

This type of service operates via the Internet, replacing the need for complex telephone line installations from the post office. The virtual switchboard changes the customer mindset from owning to renting a switchboard system.

Businesses using the virtual switchboard service can conveniently access it on devices such as:

• IP Phones
• Computers
• Smartphones
• iPads

What is an internal telephone switchboard?

An internal telephone switchboard is translated from its international name, Private Branch Exchange — abbreviated as PBX. It is known as a modern system that supports terminal devices in making calls and communicating with each other, while also enabling outgoing calls on a number of specific subscriber lines.

In simpler terms, it is a private telephone network used within the scope of a company or business. Users can connect and call each other for free within the same system. The internal switchboard has features that link multiple branches together for communication across distant locations.

So why should businesses install a smart virtual switchboard to handle internal calls?

Equipping each employee with a fixed telephone number can be very costly in terms of investment. In addition, centralized management capability tends to be limited. Switchboards using this approach often face difficulties with issues such as call coordination.

An internal switchboard offers businesses many benefits:

Existing number prefixes can be integrated into the switchboard, or new ones can be selected.

Internal company communication becomes easier. Simply make a call and dial the pre-configured extension to reach the desired department.

It is very convenient for customer care, as the switchboard can record calls. This allows businesses to capture customer feedback.

Virtual switchboards are platform-agnostic. If a business uses CRM, ERP, or sales management software, there is no need to worry. This integration enhances order closing efficiency and customer care for the business.

Telesales staff can easily handle multiple calls simultaneously, saving a great deal of cost and time.

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