Virtual PBX Knowledge 22/06/2026

Voicetronix open-source PBX solution and OMICall virtual PBX

Reading time: 4 minutes

1. Understanding the VOICETRONIX open-source PBX system and the OMICall PBX system:

The new OMICall virtual PBX system, based on a cloud-based platform, is commonly used in businesses for smart customer service virtual PBXs. It helps businesses save on call costs, optimize operations, increase call answering rates, is convenient to use, and easily integrates with other systems.
The VOICETRONIX PBX system is built on a series of hardware components, supporting open-source application software based on the Linux operating system. It builds highly reliable IP and landline phone solutions with zero software costs.

2. Advantages and disadvantages between OMICall PBX system and Voicetronix open-source PBX:

	Voicetronix PBX software	VoIP PBX system
Advantage	Specializing in Linux and open-source telephone software, IP and landline telephone solutions. Providing open-source development tools and solutions, not just hardware. Rapid hardware integration. Powerful service solutions for businesses and call centers.	Fully integrated CRM customer management system. Easily scalable without hardware upgrades. Easy region forwarding. Saves call center manpower: Thanks to automated mechanisms: Automatic answering (IVR), Automatic call distribution (ACD), Voicemail…
Disadvantages	Deep understanding of SIP knowledge. Suitable only for extremely large call center services. Released with support for VoIP handsets and trunk lines.	The system is based on a cloud-based platform using an internet connection, so occasionally the transmission may experience some leakage or echo. Assets are not located at the company headquarters and cannot be touched, seen, or measured.

3. Features of Voicetronix PBX software with OMICall virtual PBX system

Specializing in providing software for call centers: Automatic Call Distribution (ACD)	Extension distribution feature, call forwarding to employee’s personal phone if all extensions are offline. Easily make and receive calls using a regular personal phone without fear of missing calls.
Interactive voice response (IVR) will collect DTMF keys from the phone and can look them up in a database.	Forward calls to the employee’s personal phone if all extensions are offline. Easily make and receive calls using a regular personal phone without fear of missing calls.
Purchase a pre-configured Voicetronix phone server solution with all hardware, drivers, and phone application software installed.	Each customer will be managed by a sales representative, and the sales representative managing a customer will only see that customer. When a customer calls the hotline, the call will be automatically transferred to the correct sales representative who is currently serving them.

4. The OMICall virtual call center solution integrates and supports many new features to meet business needs:

As we understand, the open-source Voicetronix call center system requires more in-depth knowledge of the SIP protocol and a thorough understanding of the software’s optimal functions to fully utilize the platform.

OMICall will help you use a virtual call center more easily without needing code or in-depth knowledge of protocols, while still ensuring absolute integration of features to support customer care, optimize efficiency, and provide extremely high data security and the best support.

OMICall is an intelligent virtual call center service for customer care, operating entirely on a cloud computing platform, maintaining the strongest connection.
It helps businesses save on call costs, optimize operations, increase call answering rates, is convenient to use, and easily integrates with other systems.
“Best support” and the largest bandwidth in the field of intelligent virtual call centers, along with two-factor authentication to prevent customer information theft.
Real-time reporting: Every call is stored and reported in real time, allowing for tighter control, easy monthly expense reporting, reconciliation, or invoicing. Businesses can easily manage sales and telesales intelligently and efficiently, improving work quality.
Integrated customer funnel filtering and call scripting: Businesses can adjust the customer funnel order to prioritize calls, making it easier to nurture and offer promotions to customers according to the funnel script.

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh