What benefits does the Auto Voice & IVR duo bring to businesses?

Reading time: 3 minutes

A virtual call center is a premium voice services solution that uses VoIP technology, operating entirely on a cloud computing platform. It significantly reduces operating costs and increases customer satisfaction. It can be integrated with advanced management and customer care tools such as CRM, Auto Voice, IVR, etc., helping businesses improve competitiveness and optimize the sales conversion rate through phone calls.

So what benefits will the Auto Voice and IVR features of a virtual call center bring to businesses?

How does Auto Voice (Automatic Calling) work?

Auto Voice creates thousands of automated calls to customers without requiring staff to communicate. Calls can be scheduled easily, and the feature supports multiple scripts/scenarios, helping enhance the customer experience.

It can be used for real-world purposes such as:

• Automatic calls for notifications: order status updates, payment due date reminders, etc.
• Automatic calls for confirmations: confirming course registration, confirming orders, etc.
• Automatic calls for greetings: congratulating customers on birthdays and holidays, reminding customers of appointments, reminding work schedules, etc.
• Automatic calls for surveys: collecting feedback and surveying product/service quality, etc.

“What is IVR (Interactive Voice Response)?

IVR (Interactive Voice Response) is an automated system that responds to all customer calls using pre-recorded voice prompts. By pressing keys during the call to connect to the appropriate system, it helps resolve customers’ issues immediately.

In addition, IVR can also be integrated with data software inside the business to retrieve the necessary personal information, allowing customers to self-serve—quickly solve issues or get answers on their own.

Example:
Press 1 to call the Sales Department, press 2 to call the Technical Department…

How the “Auto Voice & IVR duo” helps businesses

• All business activities can be carried out automatically and smoothly.
• Save time, money, and manpower effectively.
• Ensure no sales opportunity is missed.

Free internal calling feature

All departments or branches nationwide can call to exchange information.

• 100% free call charges
• No limits on number of calls or talk time
• Connect from anywhere within Vietnam

You can use it flexibly on many devices such as smartphones, tablets, PCs, laptops, as long as there is an internet connection. It does not depend on your geographical location or environmental factors. All information is shared on the cloud computing platform, making communication easy and secure.

If you want to register to use a virtual call center service, you can visit the company’s offices across the country directly to get consultation and support.

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh