The switchboard will store customer information, recording files, detailed history of incoming and outgoing calls, and other information.

IP Phone is connected via the IP address of the switchboard. Therefore, these 2 devices do not necessarily have to be in the same office.

Softphone is a type of software that simulates a telephone, allowing you to make, receive and manage calls over the Internet.

When you want to contact anyone, just dial and click the *CALL* button directly on the Web & App interface to make a call.

Is a request related to a customer issue. Or a request for support between tasks within a department, between departments with multiple processing statuses.

Visually display the number of online and offline employees with the Dashboard feature. Business administrators can easily view work performance and assign tasks easily through the system’s reports.

Implement Email Marketing Automation campaigns, SMS Marketing, send Zalo ZNS messages right on the system.

Administrative configuration settings: call time limit, call receiving group, greeting, forwarding settings, number routing,…

Assign roles to users and control who sees and does what in CRM with multiple levels of data sharing.

Monitor all incoming/outgoing call status in real time, manage detailed incoming, outgoing and missed call history.

Effective multi-channel customer care support on: Facebook – Zalo OA, increasing customer care efficiency in one place, continuously, quickly and conveniently.

Allows free Chat – Audio – Video Call on the website.

Automate calls with AI, improve Customer Care service.

Support open API, easy to integrate with systems in the same field such as Call Center, software, CRM/ERP.