Business Skills
03/09/2026
13 Essential Customer Service Skills in Business
Reading time: 8 minutes Equipping oneself with customer service skills is a crucial aspect of business that everyone needs to master. These skills play a pivotal role in determining whether a business or individual can establish credibility and achieve long-term success. So, what are the essential customer service skills? What role do they play in […]
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Business Skills
03/09/2026
Is the launch of Google Bard the end for ChatGPT?
Reading time: 5 minutes The global buzz surrounding ChatGPT—coupled with the billions of dollars Microsoft has invested to integrate OpenAI technologies into its own products—has compelled Google to accelerate its plans for Bard. What is Google’s new AI, Bard? Bard is Google’s artificial intelligence chatbot. It functions much like ChatGPT, allowing users to interact with […]
Business Skills
03/09/2026
A detailed guide on how to quickly register a brand name ID.
Reading time: 7 minutes Under Decree 91/2020/NĐ-CP issued by the Government regarding the prevention of spam messages, emails, and calls, all enterprises, organizations, and individual business households are required to display a registered brand name when making outgoing calls. So, what exactly is a brand name? How can you register one quickly? Let’s find out […]
Business Skills
17/08/2026
IVR Automated Response: The Optimal Solution for Customer Service Anytime, Anywhere
Reading time: 6 minutes Are you looking to enhance the customer experience without increasing your headcount? An automated response system is an effective solution for your business. From greeting callers to handling routine inquiries, this technology enables businesses to automate processes and provide continuous customer service while minimizing human error. Discover how automated responses can […]
Business Skills
17/08/2026
What Is AI? Benefits, Challenges, and Development Trends of Artificial Intelligence
Reading time: 12 minutes In the booming era of digital technology, AI has become one of the most frequently discussed concepts. So, what is AI, and why does it have such a profound impact? How is AI transforming the way we live and work? The History and Evolution of AI The concept of artificial intelligence […]
Business Skills
15/08/2026
What Is the Field of Artificial Intelligence? Amazing Applications of AI
Reading time: 6 minutes What is the field of artificial intelligence? This is a question many people are interested in as the technology becomes increasingly widespread. This article will help you gain a better understanding of AI and its practical applications in everyday life. What is the field of artificial intelligence? Artificial Intelligence (AI) is […]
Business Skills
15/08/2026
What Is Conversational AI – And Why Is It So Important?
Reading time: 6 minutes Have you ever wondered what Conversational AI is and why it has become such a sensation in the modern tech world? With its ability to understand and respond to natural language, Conversational AI is transforming how we interact with technology, delivering superior experiences and unlocking a wealth of new business opportunities. […]
Business Skills
15/08/2026
What Is an AI Chatbot? The Perfect Blend of Technology and Communication
Reading time: 7 minutes Have you ever wondered what AI chatbots are and how they can benefit your business? Discover how AI chatbots work, their remarkable benefits, and their practical applications in enhancing customer experiences and optimizing business processes. What is an AI Chatbot? AI chatbots are computer programs that use artificial intelligence (AI) to […]
Business Skills
04/08/2026
What is the Zalo Mini App? Features and benefits of using it.
Reading time: 5 minutes Zalo Mini App is a new feature of the Zalo application, launched in November 2019. It’s one of the features currently attracting a lot of user interest and use. So what is Zalo Mini App? Why are users so interested in this feature? Let’s explore Zalo Mini App in the following […]
Business Skills
13/07/2026
What is PaaS? Differentiating between IaaS, SaaS, PaaS, and their applications in cloud computing.
Reading time: 10 minutes What is PaaS? In today’s information technology era, the concept of cloud computing has become familiar to users and businesses. Cloud computing provides a range of services and solutions for efficient data storage, resource management, and application deployment. In the cloud computing environment, PaaS (Platform as a Service) has emerged as […]
Business Skills
03/04/2026
Should You Use a Virtual Switchboard or Live Chat Software for Hotels?
Reading time: 5 minutes Customer care has always been the key to business success. And when it comes to customer care, the industry that needs it most is hotel management. Today, hotels use either a virtual switchboard or live chat to improve communication quality with customers. However, whether to use live chat software or a […]