OUR SERVICES

Vihat Sms

SMS SOLUTION

Connect API – SMS MARKETING – SMS BUILDER – SMS CODE MESSAGE

Cloud

CALL CENTER CLOUD

ALL IN ONE – CALL CENTER ON CLOUND INTERNET

Smat Omicall

SMART CALLCENTER

SMART SOLUTION CALLCENTER, CUSTOMER CARE – CRM SOLUTION

Banner Het Tet

 

OMI Experience Communication Platform

 

MULTI-CHANNEL VIRTUAL CALL

CENTER AI APPLICATIONLEADING IN CAMBODIA

Professional AI call center solution, helps optimize operating
costs, improve customer care efficiency, increase competitiveness
for businesses in the 4.0 era.

TRY IT FREE

Reduce costs

Save 50% on calls, free internal calls, increase sales by improving customer service quality. 

Call Management

The system analyzes and evaluates the quality of employee calls and automatically reports in real time.

Modern Integration

Support open API, easy integration with systems in the same field such as Call Center, software, CRM/ERP.

Hotline Numbers

Supports fixed numbers, beautiful hotline numbers, diverse such as: 1800xx, 1900xx, 028, 024, Mobile Sip 090xx,..

OMICall

Benefits for businesses

1. Increase customer care efficiency With multi-channel care support: Facebook, call center, Website, Zalo … and Mini-CRM integration, providing a seamless experience for users when interacting with businesses. Thereby bringing customers back to buy more.

2. Save costs Save call costs Save personnel costs: Automation Marketing solutions

3. Manage the performance of customer care staff and sales staff

 

DÙNG THỬ MIỄN PHÍ
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Features

Advantages of OMICall

01.

Optimal call routing

When a new customer calls the switchboard, the switchboard will store the customer’s phone number. When an old customer calls back, the switchboard will query the data and then transfer the call to the responsible staff. etc.

02

VoIP Smart Switchboard

Different from the old switchboard, the smart switchboard allows users to script the content to be transmitted to Customers, edit according to the business’s requirements, helping to increase interaction for the business.

03.

Management – reporting

Monitor all inbound/outbound call status in real time, manage detailed inbound, outbound and missed call history.

04.

Department Management

Create and manage multiple contacts (individual customers), multiple companies, and groups of contacts for each department or division of the company.

DÙNG THỬ MIỄN PHÍ

    With the growing mobile penetration, it is important to reach out to mobile users. SMS marketing is an effective way to broadcast information (promotions, notifications or alerts, vouchers etc) to a large audience. In Cambodia, more people have mobile phones than email accounts.

    SMS is better than email marketing because SMS will be viewed immediately. 98% of SMS messages are read within 90 seconds, whereas only 15% of emails are read with an average of 2.5 days. 

    ViHAT can provide you with SMS services through an easy-to-use web portal, or through API integration with your servers. Fully customized messages, in English, Khmer or any other language. You can send to thousands of customers at the same time. 

    Detail

    The Auto Call service (known as AI Telesales Agent) helps you make hundreds, thousands, even tens of thousands of calls to customers / partners to notify, sell, remind, confirm one or more content at the same time.

    Besides, we also support the routing of call for the enterprise customer care system professionally.

    Detail

    A tool to centrally manage and digitize all customer data so that you can see customer insight.

    Tool to process marketing / sales / customer care activities for people who are really administrators.

    Multi-channel interactive system with customers (email / sms / facebook / website / landing page / switchboard / …)

    Detail

    All systems at ViHAT Cambodia support enterprises to try out all features. Register right here to create an account for permanent use.